Where professionalism meets a luxury experience.

To ensure clarity, respect, and a seamless visit for every client, please review the policies below before booking:

📅 Appointment Scheduling

Advance Booking: Appointments can be scheduled up to 35 days in advance.

Confirmation: All appointments require confirmation via email

💳 Deposits & Payments

Deposit Requirement:
A non-refundable 30% deposit is required to secure your appointment. This amount is applied to your final total.

Retainer Conversion:
Because luxury extension services reserve extended time blocks, your deposit automatically converts into a retainer after 3 days of being on the schedule.

• Retainers are non-refundable
• Retainers are non-transferable to new dates or services

Accepted Payments:

Major credit cards, debit cards, and digital payments are accepted.

❌ Cancellations & No-Shows

Cancellation Notice: Please provide at least 48 hours' notice for cancellations or rescheduling.

Late Cancellations: Cancellations made within 24 hours of the appointment will incur a fee of 50% of the scheduled service.

No-Shows: Failure to appear for a scheduled appointment without notice will result in a charge of 100% of the service fee.

High-Time Block Services (Extensions):

For services 2 hours or longer, cancellations within 48 hours or rescheduling requests will incur a fee of 50% of the service total due to the extended time reserved.

⏰ Late Arrivals

Grace Period: We offer a 10-minute grace period for late arrivals. Beyond this, your appointment may be shortened or rescheduled to avoid impacting other clients.

Service Preparation

Hair Condition: Please arrive with detangled hair unless a detangling service has been booked.

Extensions: If you are bringing your own extensions, ensure they are clean and ready for installation.

🧾 Additional Policies

Consultations: First-time clients are asked to submit a front and back picture of your hair to ensure the correct service was chosen.

Children & Guests: To maintain a relaxing environment, we kindly ask that you do not bring children or additional guests to your appointment.

By booking an appointment, you acknowledge and agree to these policies. Our aim is to provide exceptional service and ensure a positive experience for all clients.