At The Swich Up, we are committed to providing a seamless and luxurious experience for every client. To ensure clarity and mutual respect, please review our booking policies below:

📅 Appointment Scheduling

• Advance Booking: Appointments can be scheduled up to 35 days in advance.
• Confirmation: All appointments require confirmation via email

💳 Deposits & Payments

• Deposit Requirement: A non-refundable deposit of 30% is required to secure your appointment. This amount will be applied to your final service total. Due to the length of our services the deposit turns into a retainer after 3 days of being on the schedule.
• Payment Methods: We accept major credit cards, debit cards, and digital payments.

❌ Cancellations & No-Shows

• Cancellation Notice: Please provide at least 48 hours' notice for cancellations or rescheduling.
• Late Cancellations: Cancellations made within 24 hours of the appointment will incur a fee of 50% of the scheduled service.
• No-Shows: Failure to appear for a scheduled appointment without notice will result in a charge of 100% of the service fee.

⏰ Late Arrivals

• Grace Period: We offer a 10-minute grace period for late arrivals. Beyond this, your appointment may be shortened or rescheduled to avoid impacting other clients.

💇‍♀️ Service Preparation

• Hair Condition: Please arrive with clean, detangled hair unless a cleansing service has been booked.
• Extensions: If you are bringing your own extensions, ensure they are clean and ready for installation.

🧾 Additional Policies

• Consultations: First-time clients are asked to submit a front and back picture of your hair to ensure the correct service was chosen.
• Children & Guests: To maintain a relaxing environment, we kindly ask that you do not bring children or additional guests to your appointment.

By booking an appointment, you acknowledge and agree to these policies. Our aim is to provide exceptional service and ensure a positive experience for all clients.